Yesil Dalyan transfer

[baclava]

Has anyone used Yesil Dalyan for transfers? My brother in law is using them in a few days time but has no info on finding them at Dalaman airport. They are not answering e-mails.
Do they stand at the Meeting Point?

Linkback: https://www.enjoykalkan.com/forum/index.php?topic=9401.0

[Johnjen]

Depends who he booked with.If with travelrepublic or Thomas Cook or Hotels4u ,they will be waiting outside the arrivals hall with a Board with Hotels4u on it.

[baclava]

The booking was direct with Yesil Dalyan. I have now found another e-mail so have asked them the question again. The price if booked direct is £28 for return transfer.

[Cuddles]

Baclava, for future reference, it would be interesting to know who he is flying with, how long he has to wait before leaving DLM and what sort of vehicle they use?

[baclava]

Will post the results after the 21st. He is flying Jet2.

[Reygirl]

I've used Yesil Dalyan but booked under Transfers4U.  They have a stand but you need to go over the 'bridge' when you come out of arrivals. 

[baclava]

As promised an update.
My brother in law landed at 1600hrs yesterday. He cleared immigration and customs and went to the Yesil desk (no. 1) He was on the minibus by 1640hrs on the way to Fethiye. He didn't wait long at the airport before all other pax had arrived.
Arrived Fethiye (Yesil offices) where he was transferred to a car which brought him and two others to Kalkan. He arrived Kalkan at 1905hrs.

He may have been lucky not having to wait long at the airport as 4 flights arrived within 15 minutes, but as a cheap transfer it worked fine.

[baclava]

The final chapter - and it doesn't make for good reading.
B in L scheduled for transfer to airport on 1 June, but by evening of 31st had not received any indication of pick up time. Found telephone number and called them. Pressed option for English and got someone who could hardly speak English.
He gave pick up time at 1840hrs (etd flight was 2125hrs) which I explained was very tight timing. He then gave me another mobile number for their person in Kas who first said 6.40pm, then 1640 then finally 1840hrs.
I again stressed how tight this would be but they insisted the timing was OK.

After picking a couple of more pax in Kalkan the bus set off, finally reaching the airport at 2105hrs, by which time the check in desks for his flight had closed.
With the help of other Jet2 staff thet managed to rush him to the plane and arrived as they were about to close the plane doors.

Yesil Dalyan do not answer e-mails requesting pick up time, nor have they answered yet my e-mail reporting the events of 1 June.

So - whilst the leg of the journey from the airport went OK, the return was most unsatisfactory.

This is just to warn other travellers to beware this company and proceed with bookings at your peril.

[tonik1945]

I will be travelling with Yesil Dalyan in July. The instructions on my ticket are to phone Yesil Dalyan 2 days prior to the flight which I will do. None the less I have just emailed them for reassurance and have copied and pasted your concerns for their information. I will post their reply (if I get one) on here. Hopes that ok.

[baclava]

Are you using them both ways.? We had booked online and did not receive any indication of what to do for the Kalkan-DLM leg.

[tonik1945]

Yes I am using them both ways and my confirmation email has a tel no and instructions to ring them as follows
"2.Please ensure you reconfirm your return transfer pick-up 2 days prior departure by calling the relevant local office listed below: FETHIYE/KAS/KALKAN 0090 252 612 8686 (emergency 0090 554338 3282), MARMARIS/ICMELER/TURUNC 0090 252417 6434/35 (emergency 0090 555710 6823/32), DALYAN/SARIGERME 0090 555710 6801/0090 252284 2127, ANTALYA 0090 242311 0032 (emergency 0554 723 2032), ISTANBUL 0090 212512 5848 (emergency 0090 532 762 7595), KUSADASI 0090 256613 2161 (emergency 0090 532 604 9825), DIDIM 0090 256 813 7200 (emergency 0090 554710 5875), BODRUM/ICMELER 0090 252 319 7177 (emergency 0090 554 723 205."

Also I have had a reply from Yesil, Hazel ABAKAY Customer Service customer@yesildalyantravel.com 00 90 252 612 8686 who was very apologetic about the incident with your B in Law and says she is looking into the matter so I hope you get a satisfactory reply
Toni

[baclava]

I have now received an apology from Hazel for the poor performance on 1st June. Our confirmation e-mail just contained the booking details - with no telephone numbers to call.

Hazel has mentioned that faxes are sometimes sent out to the drop off hotel re the return leg, but I have just pointed out to her that many pax only use the nearest well known hotel for a reference, and therefore they shouldn't assume you are staying at that particular hotel.

I still contend that 1840hrs pick up is far too late for a 2125hrs flight.