Author Topic: Aegean Flights (Read 12092 times)

Wendy · « **Reply #20 on:** May 28, 2008, 09:54:59 AM »

We fly next Tues from Cardiff and havn''t received our tickets yet, let alone a surcharge bill! I''ve tried ringing - Tues but they must have had an extra day off as I had that irritating ''we are all busy'' message. I doubt they''ll bother to ring back so I''ll stat sending emails now. Only 6 more sleeps!

Johnjen · « **Reply #21 on:** May 28, 2008, 02:03:16 PM »

Wendy
Surcharges only apply to flights after 12th June,so you are not affected.

Wendy · « **Reply #22 on:** May 28, 2008, 08:08:22 PM »

Sent an email and they are putting the tickets in the post.

tubbies74 · « **Reply #23 on:** May 31, 2008, 07:56:02 AM »

I too am flying from Cardiff but on the 10th from Cardiff not sure if its the same flight as yours and I have tried various methods to contact them rang holidays 4 u in the end and have been told since wednesday they are sending the tickets and as yet nothing at all, is your flight going via Edinburgh as well?

Wendy · « **Reply #24 on:** May 31, 2008, 09:08:49 AM »

Hi,
I sent an email in the end with one of those red exclamation marks. They replied promptly and had the tickets on Friday. Hoping that we aren''t going via Edinburgh - there will be hell to play if we do.
Aegean don''t strike me as not very efficient, cheap, but not efficient. Mind you with the way prices are going I can see us going out for two longer hols next yea rather than 3 short ones.

Wendy.

Johnjen · « **Reply #25 on:** May 31, 2008, 04:56:00 PM »

Got tickets this am & no surcharges although there should have been according to their statement.

Enjoy Kalkan · « **Reply #26 on:** June 01, 2008, 10:06:22 AM »

We have got our tickets today for next week, and a surcharge letter for September

Wonder if Aegean are as confused as we are!

Ramtastic · « **Reply #27 on:** June 17, 2008, 08:37:31 PM »

We fly two weeks on Sunday, but haven''t received a letter or tickets, we know that surcharges have been added as I logged into my account and an email was forwarded to me. Husband tried to phone them today, but it rang once and then gave an engaged tone, after several times of trying, he gave up. Not sure when they are open, a notice someone who posted earlier said that they got through on a Saturday, may need to try then. If all fails, I could send my sister, who lives in Brighton, to their office, but don''t think she would be impressed, would have to be the final option.

littlelin · « **Reply #28 on:** June 17, 2008, 08:57:04 PM »

I think Aegean are not as efficient as last year. When we flew out 2 weeks ago, I had to chase up my tickets a couple of times. They arrived 1 week prior to the flight. I''ve only just received an email invoice re the fuel surcharge for my September flight and have being trying to ring them this afternoon to pay but have been getting the same tone - 1 ring then a sort of engaged tone. I shall keep trying, if no success I''ll have to revert to the old fashioned way of payment - a cheque in the post!

Ramtastic · « **Reply #29 on:** June 17, 2008, 09:23:05 PM »

I have now sent them a message via the link on their website, but had to give my work telephone number, which I would rather not do, as I don''t want to give out my card details from work. If no response tomorrow, I will just have to keep trying. Looking at Thomas Cook for next year, flight not much more expensive and more convenient Friday night rather than Sunday night.

Charlie · « **Reply #30 on:** June 17, 2008, 10:23:08 PM »

I sent them an email via their website and a girl from h4u (same company) got back to me later that day apologising that I couldn''t contact aegean on the phone. Apparently head office are picking up all their emails and calling people back. She said they had been so busy due to the surcharges and the fact that next years'' summer flights have been released. You could try this number, it''s the one they called me from - 01273716301. Good luck!

holidayfever · « **Reply #31 on:** June 17, 2008, 10:52:10 PM »

I got an e.mail on Fri saying we were overdue on our surcharge first we had heard about it, got through Sat pm she said the phone lines had been mad as I told her I had tried for hours, paid it in full but when I said we wasnt overdue as it was the 1st we had heard about it she said a load of letters including ours had been posted on 15 May, and they had a lot of complaints from people not receiving them, she thinks the bag of mail they sent must have got lost at the post office. Who knows but anyway we got through after trying a long time, now we await our tickets but still 7 weeks to go.

Kalkan regular · « **Reply #32 on:** June 18, 2008, 11:05:26 AM »

We fly a week on Friday and hadn''t received the tickets. I also had trouble getting through but managed to do so about 6pm, when their lines were quiet. The girl said it was just the volume of calls to pay surcharges and make bookings that had the lines engaged.

I have now been sent an e ticket to my email address.

itstime · « **Reply #33 on:** June 20, 2008, 05:35:38 PM »

we fly in less than two weeks and no sign of tickets. Eventually managed to get hold of them by phone today and they confirm that the tickets haven''t even been issued yet. Cutting it a bit fine. I can never truly relax until tickets dropped through my letter-box.

Charlie · « **Reply #34 on:** June 20, 2008, 07:46:58 PM »

Got an email from them this morning with an e-ticket attached. First time this has happened but that''s fine with me. We leave 2 weeks today.

lilly · « **Reply #35 on:** June 20, 2008, 11:46:53 PM »

I was beginning to panic, but got an e-ticket in the post today, flying on the 29th June.

itstime · « **Reply #36 on:** June 24, 2008, 10:34:48 PM »

still no tickets

got an e-mail from them on Friday stating they had been dispatched but still not arrived. Still got a week and a bit to go but not at all pleased that tickets haven''t arrived as yet.

Kalkan regular · « **Reply #37 on:** June 24, 2008, 11:10:38 PM »

Email them again & ask them to send you an e-ticket to your email address.

itstime · « **Reply #38 on:** June 27, 2008, 06:57:07 PM »

I did manage to get hold of them and they e-mailed tickets. Then they e-mailed another set......... so far that''s 3 lots of tickets they''ve sent. Hmmmmmmmm which ones to use?

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