Kalkan Turkey Forum - EnjoyKalkan.com
The Owners Lounge => General Discussion => Topic started by: kevincat99 on June 11, 2010, 07:36:04 PM
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HI
Has anyone had problems with people who rent villas near to then and constantly play loud music, scream shout etc and refuse to remedy their behaviour
What actions did you take, or can you take to resolve these issues assuming that the culprits take no notice of polite requests.
It seems somewhat unjust that those that rent out their villas and enjoying the income generated are elsewhere, whilst those near at hand suffer.
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Haven't had any real problems very near to us but have some very large villa's close by who rent to large parties, they seem to think its ok to shout & scream around the pool with loud music. This has been happening over the last 2yrs now.
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We had a similar problem last year when a group of teenagers rented out the villa next door to ours, we emailed our villa owner and she passed on our comments to the owner of the villa next door - who apparantly made sure they wouldnt be renting to them again. I think thats probably the best thing to do otherwise owners have no way of knowing if their occupants are respectful or not.
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I think when you do get a problem with noisy people its very important to let the villa owner know. If the noise goes on into the night call the zabita, the number's on the site somewhere, after all some people have to work in the mornings and don't want to be kept awake
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We had a real disturbance the other night in our neighbourhood by a group (12 of them!) of very drunk people partying in their pool and hot tub until the daylight hours.
I have since found out it is the owners daughter and friends staying there, so i guess you can vet potential guests all you like but you cant vet your neighbours!
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We have just received our first complaint about guests at our villa making sufficent noise to upset those staying nearby. Obviously, we apologised for the disturbance and contacted the guests - though they had already left the villa, we felt they should be told that their behaviour was not acceptable. They showed as little concern for the villa itself as they did for other holidaymakers and they will NOT stay at our villa again. We will deal with such problems if we are made aware but we are in the UK and pay local agents to look after the property, see guests are OK etc. It is my view that the management fee includes having to deal with this sort of thing and not just the nice "meet and greet" stuff. Mrs SF.
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Hi Mrs. SF. It must be rather embarrassing having received a complaint re bad "guests", but when you mention about your management people dealing with these sort of situations, are they fully aware that is what you expect, are your guests aware of that fact & just as importantly are your neighbours aware of that fact, they would then know who to contact should there be any problems.
We have a house, we do not rent out but a good few around us do, no one has ever popped in to say," Oh by the way, in case of any problems with guests " etc & in some cases a lot of owners are unaware of who their neighbours are as it is purely a business for them. If, as you say your "guests" showed very little concern for your property, do you really think that they will take any notice of some representative from your managment company calling around to advise them re their behaviour, having witnessed some of them, I think not sadly.
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As you so rightly say DRBD renting out a villa is a business and usually the owners are sat in the UK receiving the income whilst their neighbours in Kalkan suffer the problems without recourse.
How you can deal with this is problematic as I agree management agencies would not consider that going round to the villa at night maybe when it is noisy, is any part of their remit.
As for the Zabita they struggle even with commercial premises making too much noise to deal with an individual villa.
But as long as renting goes on these problems will keep re occurring
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It's difficult for owners who rent out their property to vet their guests in advance - who knows who will be noisey and who won't? Avoiding group lettings would help if your property is particularly near homes that are occupied, or a polite notice in the property to remind guests to keep noise levels down after dark. I think problems have also occurred in the past when owners have allowed their young adult children to stay at their properties with a group of friends..so perhaps owners should be a bit more responsible in that respect :-\
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Unless your managment company lives nextdoor to your villa how would they know about the noise right away? They would probably would find out at a later date however as word does get round this village about noisy groups and where they are staying so you have all been warned!!
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Derya if you knew who the management company were you could ring them at night whilst the problem was occurring
Would be interesting to hear their reaction to maybe being dragged out of bed !!
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Sorry kevincat I didn't make myself clear, my post was supposed to be tongue in cheek, meaning how on earth can a management company possibly be expected to be checking guests behaviour 24/7, I would never expect anybody to be woken in the middle of the night.
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Hi Derya
Sadly mine wasn't - it can be a recurring problem with no real solution
Would you fancy confronting a group who had been out drinking all night if they were disturbing your sleep
Don't really know what the answer is !!
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Im assuming people are taking deposits for the bookings and wont refund them if noise has been an issue like breakages - I know its a bit after the horse has bolted but maybe deter them from doing it again another time ???
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Sadly I think the police would regard that as theft.
I agree it is too much to expect an agent to go round and sort it out. Just like in this country there is very little you can do, if the disturbance is not at a level that gets the police interested.
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Perhaps if it was written into the terms and conditions of the rental it wouldn't be regarded as theft?
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Perhaps if it was written into the terms and conditions of the rental it wouldn't be regarded as theft?
Maybe but I wouldn't fancy the job of trying to write the contract and defining the criteria
for witholding the deposit, deciding who was qualified to decide if they were breached, etc,etc
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Ek - But wouldn't they do it again? A point that was mentioned in Mrs SF comments was "they will not stay at our villa again" they know who these rowdies were, but who else does? Should these people have liked Kalkan so much that they return but to another rented out villa, the same thing could happen, they & the likes of them who are selfish enough to spoil other peoples enjoyment very seldom seem to care. And if noise/disturbance is reported after their departure how is it dealt with then by the property owners who are letting out, the damage has already been done.
Perhaps the new noise law that has been recently mentioned could be a good thing, nothing after midnight, wherever in Turkey, if it was sanctioned
- Peace - ;)
And the villa owners who let their teenage children/young adults, use their properties & run riot whilst parents are not there should certainly be more responsible - they are yours, it is your property - think of others especially those who are resident or almost resident.
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is there any way owners can share information on problem guests through owners direct or holiday lettings? This wouldn't stop individual owners still letting their property out to these guests, but might make those who put responsibility to their neighbours above profit think twice.
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I have always said I am more than happy to create a password protected owners section on EK where people who own in the same complex, eg Patara Prince, Nur etc have a private discussion forum - This could be used to exchange messages about maintenance issues, costs or many other things.
Just let me know what you think ;)
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It would generally appear that providing guests do not damage the villa, owners usually seem to put profit before nuisance to others.
The rental market is so cut throat here that it is a brave renter who turns down "guests"
There were some really rowdy people in a villa in Kalamar for the last few evenings, going on until 4 in the morning and when the owner was asked to shut them up the response was " I don't want to as they are my "guests" and I don't want to be seen to be difficult towards them.
But having said, I have a friend whose neighbour's villa sleeps 10 / 12 and even if the guests just sit up half the night talking it is a nuisance, never mind if they are rowdy :(
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You never can tell! ...
I am a visitor to Kalkan, a holiday villa renter. I travel with a trumpet player, who practices every day, twice a day. So, we make a point of chatting to our tour operator and explain the situation, because we don't want to disturb other residents or guests. it's why we don't book hotels. (he uses a mute for his practice, but even so...)
Anyway, last year at the holiday companies recommendation, we took a smashing villa near Cafe Vita off the Kalamar road, there were other villas about, some with large parties. And yes, we could hear the chatter at the pool side, barbecue banter and so on. But the most racket came from one half of a very sweet looking young couple who clearly enjoyed cocktail hour, Effes time and the occasional nightcap. 3.30 am, regular as clockwork, she lay on her sunbed, earphones in, singing (?) along to her ipod, on the top of her voice, to ... Diana Ross, 'Aint No Mountain High Enough' . Over and over. It rang round the hillside, we could have been at Wembley arena. (Well, no, that would have meant there would have been more chance it wold have been in tune). Very funny first night, not so funny as the week drew on. Her partner /boyfriend / husband stayed well out of the way during these solo performances ... there's really nothing you can do! (Except get a toddy and sit on the balcony till she fell asleep ...)
So, it takes just one, usually sweet, very petite person to make the most noise.
it's the luck of the draw!
We booked same villa again this year, and thankfully wont have to worry about disturbing our neighbors! We hope 'Diana' is staying elsewhere though ... :)
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We would definitely be interested in an owners section to pass on useful info eg "problem" guests.
Apparently, our guests were very noisy during the day when on the pool terrace - it was a family party including young children. We do not accept "hen" or "stag" parties as we think there is more potential for noise etc. Our villa handbook requests that guests be considerate of others but, if so inclined, people will just carry on no matter what. Our agents are nearby (and have said they were aware of the noise) and they have dealt with other problems that have come up previously but not now it seems. Our neighbours (owners) know who are agents are but I do not know if they inform their guests in case of such difficulties - I'll check. I should add that the guests seemed contrite about the noise/damage and I am sure they wouldhave been reasonable if spoken to at the time but that, sadly, it not always the case. I'm now keeping everything crossed that we do not have anything like this again. Oh, just seen the time - off to watch the tennis.
Mrs SF
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If owners were to share information about guests, which to be of any value would have to include names and addresses, the owners giving out information about theur guests would be in contravention of the data protection act and could face a very heavy fine, even if the information was being shared privately.
If a website were being used to share that information, the website would also be in contravention of the data protection act and would face even heavier fines, so think again John, if the forum is used to 'name and shame' you could face legal action not just from the data protection act but from the people who were being named and shamed as well.
Will
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I certainly wouldnt want a name and shame section, that would be totally inappropriate and not what I was suggesting, I was meaning if owners of a particular complex or resort want their own private discussion forum away from EK this can be done. I know many areas already have such "owners groups"
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lorilou - its sounds as tho the lady was 'singing/killing' the right song then, perhaps we need higher mountains around Kalkan & she obviously needs stronger night caps to assist her sleeping.
Its a pity in some ways the noise is regulated in the summer in Kalkan, we could all go out early in the morning with electric drills, hammers etc & have a good old time, just like here in the UK, no singing tho !!!! ;)
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Oh dear - it is sad to read these threads, but I am sure it is not peculiar to Kalkan, I think it is because we are all so passionate about keeping the ambience of the place, it is a personal insult to us (and our ears/sleep). It is a sad inevitability that as the place becomes more popular, it will attract a different type of clientele, who are not so caring. Short of writing up a charter of rules to be signed on arrival, I fail to see what can be done, taking the law into our own hands will make us the villains (all innnocent).
It is the luck of the draw as to our neighbours, I am keeping my fingers crossed for my hols. in Sept, possibly the only saving grace is that the Villa owners live in Kalkan and may be able to aid us should we have problems!
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Without wanting to throw the cat amongst the pigeons as they say, could it be that due to the increased competition and change in the financial climate people who own and rent out are having to advertise or accept lower amounts to keep themselves afloat, which in turn may be changing the demographics of the area?
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Difficult problem but he Jandarma have a role to play. I know they patrol Kalamar at night (armed)...it would make most people shut up.
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EK - that's a very subtle way of saying it !!
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I don't think it's anything to do with how much people have paid. Large groups of people holidaying together, whatever their age and background will be noisy. Most groups will not even realise just how loud they are and in most cases, a polite word with a member of their party would be enough to them them a little more aware of just how loud they are and would hopefully act as a volume control if the future. If that fails, turn the air conditioning on and close all the doors and windows - you won't hear a thing (though not much good during the day time of course).
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We had some Italian lady's staying next to us...who insisted on walking around in the skimpiest bikini's you could imagine...and they kept popping over with figs......I gave it 13 days then felt I had to complain. >:D >:D
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I take EK's point about a forum for accommodation owners to discuss such problems but in our case (Nur apartments) it's not really necessary - there's only three owners and we are all in touch on a regular basis and we all keep an eye and ear out for each other's property. Plus, of course, our managing agent is only next door anyway.
In any case the problem is far less likely to occur with apartments as they do not lend themselves to larger groups - unless people book several apartments at the same time.
Can't comment on changing demographics due to cut prices... we haven't cut ours, in fact this is the first year we haven't offered discounts for late bookings as we are virtually full. Plus the majority of our (paying) guests are repeat customers anyway, whom we know really well and they have never caused problems.
For new guests we always try and talk to them before accepting the booking, to try and ascertain what sort of people they are.... doesn't always guarantee anything though....
...ironically, the only slight problem we had was when some longstanding friends of ours took one of their son's friends with them to stay there three years ago and he got very drunk (probably on a couple of shandies) and had a fight with the son... and had to be taken to the clinic for a cut to his head when he "fell over". Our friends are very trustworthy, perfectly respectable people and they were mortified... but they could not control a stupid teenager... on the other hand, would they have been able to at home?? We didn't make any money on this, so that's nothing to do with it.
Basically, you can take all the precautions in the world but even decent people can be stupid from time to time.