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Author Topic: Flight Cancelled  (Read 9973 times)

Offline Pete

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Re: Flight Cancelled
« Reply #20 on: December 02, 2009, 11:02:05 AM »
Lougie.
I've actually driven from Bodrum to Kalkan a few years ago. I think that it took about 6  hours allowing a couple of breaks. In reality you are going to loose the best part of a day each way.

Offline DRBD

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Re: Flight Cancelled
« Reply #21 on: December 02, 2009, 11:24:56 AM »
The transfer as given by Aegean is from Bodrum to Dalaman eta 3hrs 30min, which works out that passengers should arrive not far short of the original time of the flight arrival of approx 4am local time.
 It is then the transfer from Dalaman to Kalkan which we all are aware of.  I have just spoken to Emma at Aegean, she states for us flying on the 21st, they should by tomorrow be able to have some idea of how many passengers have accepted the new flight as to what sort of vehicle will be used for the transfer eg coach or minibus, which will also apply for those flying on the 28th.

I have also been informed that Aegean/Holidays4U have no other flights with Onur until March 2010, their last one being on the return to LGW on the 4th January, which is a surprise as we have used then in January/February before.
I mentioned A1 passengers but she wasn't able to comment as they are another travel company.

Age & Treachery will overcome Youth & Skill

Offline Chrissie

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Re: Flight Cancelled
« Reply #22 on: December 02, 2009, 12:22:12 PM »
 :'( Onur Air cost me a lot of money last year when they cancelled our flights three days before due date. Even lost our Hotel costs for the night before as it was non refundable.GRRRRRRRR oNUR AIR have no honour as far as I can make out. I hope it comes right for you.

Offline fidimax

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Re: Flight Cancelled
« Reply #23 on: December 02, 2009, 02:48:33 PM »
Just had a look on Airflights,they are not showing any flights with Onur from Gatwick on the dates mentioned,in or out.
I fly with Onur a lot and have never had a problem,I always book with Airflights as they are cheaper than Agean,this is indeed strange,sounds like they have over
booked the flights or they may be going "wotsits" up !
I was going to book flights for next june with Onur,but I will wait and see what happens with all whats going on with everyones flights.
« Last Edit: December 02, 2009, 02:55:33 PM by fidimax »
EFES TIME AGAIN !

Offline DRBD

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Re: Flight Cancelled
« Reply #24 on: December 02, 2009, 04:38:26 PM »
We too have never had any problems with Onur/Aegean, infact we have always recommended them due to this.  Will say that we did find a couple of years ago Onur abit slap dash with regard their flight timings & delays but apart from that all has been ok & their timing seemed to improve, well for us anyway.

Time will tell with regard their futures.

Offline Kalamar Bay

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Re: Flight Cancelled
« Reply #25 on: December 02, 2009, 05:15:33 PM »
Afternoon.......

Just had a call from A1 Travel and guess what....yep, Onur Air flight OHY364 on the 28th Dec from Gatwick is cancelled so it doesn't look like it was overbooked. Quite the reverse according to A1 travel. When i said that this was not unexpected news as i had heard of several people between the 21st and 28th Dec who's flights had been cancelled i was informed that it could have a lot to do with a company called Custom Flights who specialise in deals to the Canary Islands and Turkey, they collapsed recently. They may have taken up a lot of space on the Onur Air flights which could not be refilled.... Just quoting what was said to me so cannot verify this is the case but having just googled Custom Flights they have just ceased trading.

The wifey wont be too happy about this as i guess there isn't an alternative at this stage. May be an idea to pre-arrange sharing transfers from Dalaman Airport to Kalkan, that at least should reduce the cost if not the lost time and aggravation...!!!!!! 

Offline fidimax

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Re: Flight Cancelled
« Reply #26 on: December 02, 2009, 05:45:28 PM »
thomas cook have flights on the dates mentioned.

Offline Lougie

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Re: Flight Cancelled
« Reply #27 on: December 02, 2009, 06:00:51 PM »
It's been a nightmare to be honest, we haven't accepted the alternative flight, we couldn't face that 6 hours or more transfer & all the hassle, it was a matter of principle as well.

We have booked a Thomas Cook flight from East Midlands to Antalya for the same price as the Onur Air one but 3 days later, the Thomas Cook Gatwick to Dalaman flight is almost £500 at the minute!!!

Offline fidimax

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Re: Flight Cancelled
« Reply #28 on: December 02, 2009, 06:07:13 PM »
500 quid !!!!!! thats a rip off,you can fly to oz for that !

Offline turkeyfan

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Re: Flight Cancelled
« Reply #29 on: December 02, 2009, 07:21:31 PM »
That really bad news for all of you affected by this.

It's true about Custom flights.  We had booked Onur air flights on Airflights but through Custom flights for May next year and last week received notification that Custom have gone bust so our flights with Onur have been cancelled.
We've ended up paying more but got a much better luggage allowance so its ok for us and its long enough in advance to be able to sort other flights.

Hope that you all get sorted.
Currently have a duplex apartment in Kiziltas which we visit as often as we can.

Offline WOS

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Re: Flight Cancelled
« Reply #30 on: December 03, 2009, 12:22:27 AM »
Basically reading all these posts one thing is pretty evident - we are being told different stories/being lied to!

I was told the reason for the CANCELLATION of the ONUR flight (DAL-LGW) was due to UNDERBOOKING and therefore not cost effective for them! Others seem to have been told that it was overbooking (Aegean are good at that - see my previous post!) Now we hear about the possibility of Custom Flights demise causing the seats to disappear? Interesting that that company went down 24/11 and we were told about our 'cancellation' on 27/11, only 3 days later??

Needless to say my last email response from Aegean Customer Services was that they would do nothing to alleviate my situation or answer my questions and said to go ahead and take it to ABTA! Which fruitless or not I shall.

What I do know from my time in the Industry is that if nothing else ABTA take a dim view when they receive multiple complaints surrounding one particular problem. I therefore urge everyone who has had problems this December with cancelled ONUR flights to write/email and complain to whoever they purchased from (they are the ones we as passengers have our contract with; not ONUR) and also log the complaint on the ABTA website, it isn't difficult and could potentially end in a satisfactory resolution for us all, as ABTA will ensure we are all treated the same.

Finally it will be interesting to see on the airport website if on 3/1/10 an ONUR air flight leaves Dalaman  at the time we were expecting to take off? We will then know if it was overbooking or the flight being taken over by another company?


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