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Author Topic: Flight cancelled  (Read 1888 times)

Offline baclava

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Flight cancelled
« on: August 16, 2018, 06:06:38 PM »
Our flight on 18 Nov on TC dlm-man has just been been cancelled. There are now no flights after 17/11. Check your e-mails for a nasty surprise.

Linkback: https://www.enjoykalkan.com/forum/flights-and-travel/7/flight-cancelled/14041/

Offline Chris_S

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Re: Flight cancelled
« Reply #1 on: August 17, 2018, 10:58:34 AM »
Not a surprise really.

TC and tui are prone to this sort of thing (other operators are available).

You should remember that TC and tui are really package operators with their own airline to fulfil the package transportation costs under their own aegis, thus retaining any profit from those flights.

They then sell surplus space to third parties (like independent travellers and third party package operators) to fill the remaining seats, and maximise their bottom line (and ensure their 'airline' remains profitable).

IF, and it's a big IF, the package operator has low take-up of a particular flight for their packages, they will move the customers onto more convenient (i.e. profitable, by removing the flight costs from their balance sheet) flights, sometimes on different days, but more likely inconvenient (for the passenger) times.

This means the other passengers booked on the flight find their flight cancelled, or moved to a different time (often at night).

Obviously, if you fly with a scheduled airline these conditions do not exist, though there are some airline operators (you guess which) who, if left with a under-utilised flight will claim 'technical difficulties' and move the passengers to a later flight, or something.  Their obligations are somewhat different to the charter flights, hence the discrimination between 'charter' and 'scheduled'.

In the end, if your flight is with a charter company, then these things are more likely than with a scheduled operator (though the caveat applies, this isn't 100% guaranteed - nothing is).

If you monitor far enough in advance your travel arrangements, you will notice that the aforementioned operators have dumped several flight in the last two months, in some cases leaving no flights at all from some airports, or reduced to one day a week.  This, obviously can screw up your accommodation plans where you find your flight is now substantially different from your accommodation booking.

In the end, you pays your money and takes your choice. ???
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Offline Haybo

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Re: Flight cancelled
« Reply #2 on: August 17, 2018, 01:20:17 PM »
Oh dear!  looks like you will have to stay until the spring.....

Seriously though - what a nasty thing to happen.  I hear what Chris_S has to say, but you buy in good faith and hope for the best.  As you may know, I have terrible buyers remorse having bought flights with Ryanair in September.......

Offline Chris_S

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Re: Flight cancelled
« Reply #3 on: August 18, 2018, 11:47:02 AM »
Buy in good faith is what we all do.

Hope for the best is not what we are in a contract for.

Would you expect that when you buy a new fridge (or something)?  If you order a SMEG, you don't expect a Beko to turn up just because the supplier finds it inconvenient to deliver what it said!

It seems some airlines are the ones most likely to get away with treating their customers (sorry, SLC) with varying forms of disservice when it suits them!

Offline NormskiD

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Re: Flight cancelled
« Reply #4 on: August 18, 2018, 02:45:16 PM »
Agree wholeheartedly with comments regarding cancelled/changed flights. We are going with TUi/Freebird in September. First time we have used them and it will be the last, after sales & customer service is non-existent. They just rip you off & expect  customers to suck it up.

Offline Haybo

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Re: Flight cancelled
« Reply #5 on: August 20, 2018, 08:44:51 AM »
I like that comparison Chris_S....

and  are expected to feel grateful for it!


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